MoaTrek want you to have all the information you need so you can choose the best New Zealand small group tour for you. Below is a list of frequently asked questions. If you can't find what your looking for or you have some questions you would like to chat through please don't hesitate to get in contact by phone or email and we'd be happy to help you out.

Questions about our tours

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What kind of accommodation do we stay in?

At MoaTrek, we understand the importance of a good nights’ rest after an exciting day touring New Zealand, and that’s why we’ve personally handpicked all of our accommodation. We utilise four star accommodation wherever available - with all the facilities you would expect and private ensuite bathrooms. See more about our tour accommodation here.

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Are there laundries at the hotels we stay in?

Most properties have guest laundries with washing machines and driers for a nominal charge. Laundry services and dry-cleaning are readily available. Rooms also include an iron, ironing board and hair dryer.

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Is internet access readily available?

Most hotels that MoaTrek utilises offer WiFi and internet access. Internet cafes are widely available.

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What are the meals like and what meals are included?

At MoaTrek we pride ourselves on the standard of food provided. A main point of difference is that our itineraries include wining and dining with the locals in private homes and lodges in unique locations – a great opportunity to meet some real Kiwis as well as enjoy a delicious meal. On all tours hearty breakfasts are included. Some tours we include only special lunches and dinners. On our regional, event and garden tours all meals are included. Please refer to the specific tour you have selected to see exactly what meals are included. Where a meal is not included your helpful Kiwi guide will always provide a recommendation for the best cafe or restaurant available. Allow: lunch $NZ10 - $NZ25; dinner $NZ20 - $NZ40; an espresso coffee: $NZ4. See more about the delicious meals you will enjoy on out tour.

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Are you able to cater to special dietary requirements?

Yes no problem at all we cater for all special dietary requirements. Please let us know at the time of booking and feel free to contact us if you have any questions.

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How about alcoholic beverages?

In general alcoholic beverages are additional however many of our tours include special lunches with the locals where we do include wine (and fruit juice for non-drinkers) accompanying our meal. Wine tastings are included where specified in your itinerary. 

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What about seating in the coach?

We have a seat rotation policy on all our tours. This allows our travellers to get the chance to see the country from all the different seating positions on the coach.
We are not able to guarantee seats close to the front for the entire journey as we want to be fair to everyone on board. If you suffer from motion sickness, we recommend you sit near the middle of the vehicle between the two wheelbases. 

Questions about how to book, payments, cancellation

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How to book a tour?

You can quickly and easily make your booking over the phone. Just call us on our toll free number to make your reservation: USA/Canada: 1877 796 0415; UK and Europe: 0800 058 8153, Australia: 1800 449 596 and New Zealand 0800 662 462. Alternatively, you can email info@moatrek.co.nz or fill out this form on our website. There is a 20% deposit per person required to confirm your reservation. 

The balance is due 60 days' prior to your tour start date, and we will send a final invoice for payment. We can accept payment by bank transfer or Visa/Mastercard ,whichever is most convenient. If you choose to pay by credit card we can either take your details over the phone or provide a link for you to input them into our secure website. A 2% surcharge will apply. You can also make payment without any fees via internet banking to a local bank in your own currency.

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What currency are the tour prices?

Tour prices are quoted in $NZ.
New Zealand GST (Goods & Services Tax) of 15% is included in tour costs.
 

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What are your booking terms and conditions?
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What happens if you have to cancel?

Cancellation charges do apply so it is essential you have travel insurance in case you need to cancel for whatever reason. Our fees depend on when MoaTrek receives notification of a cancellation:

Bookings cancelled more than 60 days before departure incur 20% of tour cost.
Bookings cancelled between 59 days and 45 days 50% of tour cost.
Bookings cancelled between 44 days and 31 days 75% of tour cost.
Bookings cancelled within 30 days or less of tour departure 100% of tour cost.
No refunds will be made after travel has commenced. 

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Do I need a travel insurance?

You must be covered by a comprehensive travel insurance to cover unforeseen circumstances such as cancellation due to illness, travel interruption, loss of baggage and cash. Also to cover expenses due to sickness, accident or delays caused by matters beyond MoaTrek’s control. We are able to provide a quotation for your travel insurance, please ask us for more details.

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How far in advance should I book?

Our popular midsummer departure dates tend to fill up pretty quickly. We suggest you book as soon as you are sure of your dates. As we cater for relatively small numbers a tour can change from half full to completely full very quickly. It's quite common for our clients to book on our tours 9-12 months in advance, about the same time as the airline flight schedules are released.

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What happens if the booked accommodation or activity is unavailable?

Occasionally MoaTrek may need to make a variation to the listed accommodation. This accommodation will be of a similar standard. If an included activity is unavailable, MoaTrek will provide an alternative activity of a similar standard. MoaTrek reserves the right to amend/alter an itinerary where necessary.

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Can you assist with flights and tour arrangements?

We can provide a quote for air fares and we can book any additional accommodation you require before or after your tour. We’ll also let you know our favourite sightseeing options in the various regions which we can book for you. Please let us know your plans when you book your tour and one of our team will be in touch. 

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Can I pre-book optional activities before I leave home?

Your itinerary already includes what MoaTrek considers to be the best activities in each location however over the course of a tour you may wish to select one or two additional activities to complement your experience. Once you are booked on a tour you will be sent a MoaTrek Options directory - please refer to the specific tour you have booked on our website to see exactly what options are available. Although many activities and flights are weather dependent it is preferable to let us know which options you would like to select 60 days prior to your tour commencing in order to ensure availability. Once on tour your Kiwi guide can also offer recommendations for options you may wish to experience. 

Questions about our groups and people on our tours

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How many people will be on my tour?

Our average group size is 16 but we will never exceed 18 travellers on any departure the perfect amount of people to allow you passage off the beaten track and into truly some truly unique parts of New Zealand. Along the way, you’ll make new friends and enjoy the company of people from all over the world.

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What is the typical age group of travellers on your tours?

Our tours appeal to a broad range of ages but, typically, the majority of our clients are in the 30-70 age range, with some younger and older clients. Because each group is small in number, we tailor our tour itinerary to the interests and ages of each individual group.

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Do I need to be physically fit to travel on your tours?

You will enjoy our tours if you are in good health and of average fitness. The activities and sightseeing included has been specifically selected with our typical age group in mind. If you have any concerns, please contact us and we will be happy to offer advice.

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What if I am travelling alone?

MoaTrek tours are a healthy mixture of singles, couples and those travelling with friends so travelling alone is no problem at all. Our tours are small and friendly - all managed by your Kiwi guide so you will feel like part of the group in no time. 

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Are MoaTrek tours suitable for children?

Our set departure tours are designed for adult travellers and are not suitable for children. The minimum age to participate in a MoaTrek tour is 18 years. If you wish to travel as a family group please contact us and we can arrange a customised itinerary for you.

Questions about getting ready for your tour, what to bring

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What to pack?

Smart casual clothes are suitable for all occasions. Temperatures can vary widely (between 12°C and 30°C degrees in summer). Pack warm as well as light clothing and dress in layers. Include a waterproof jacket and walking shoes, such as cross trainers, and insect repellent. Hiking boots are not necessary. Pack a sunhat, sun block and a swimsuit for the beaches, as well as hot pools.

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How much luggage can I bring?

Travelling light allows us to get off the beaten track on our specially designed midi-coaches : Please limit your luggage to one medium-sized suitcase with a maximum weight of 23kg or 50lbs. This will be stored in our customised luggage compartment in the coach and will not be accessible during the day. Bring a soft bag or small day pack that can be easily stowed on the coach for your rain jacket, sunhat, camera and other items.  

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Can I use my appliances from home in New Zealand?

New Zealand has 240-volt electricity, so your applicances must be compatible with this. You may also need to bring an adapter or buy one on arrival. This post on our blog covers everything you need to know about which appliances you can use in New Zealand.

Questions about travelling to New Zealand

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When is the best time to visit New Zealand?

The most popular time to visit is between October and April in our spring, summer and autumn months. We also offer special winter departures once per month from May to September that capture New Zealand as a winter wonderland. Read more about the best time to visit New Zealand here.

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Is tipping expected?

Tipping isn’t mandatory however you can choose to reward a job well done.

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What is the smoking policy in New Zealand?

Smoking is prohibited by law in coaches, bars, restaurants, cafes, casinos and other public buildings. Most hotels and resorts are now entirely smoke-free so if you do smoke, you will need to smoke outside.

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How hot or cold is it in New Zealand?

New Zealand is a year-round travel destination that has mild temperatures, moderately high rainfall and many sunshine hours throughout the majority of the country. The coldest month is usually July and the warmest month is usually January or February. The average maximum temperature ranges from 20 - 30°C (70 - 90°F) in the summer to 10 - 15ºC (50-60°F) in the winter. Read more about our weather here.

Questions about MoaTrek

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What types of vehicle will I travel on?

MoaTrek owns and operates turbo-diesel late model mid sized coaches. Comfortably appointed, with customised interiors and climate control. They are fitted with reclining seats with lap belts. Passengers' luggage is stowed in a purpose built luggage compartment. But the biggest benefit of all is that our coach can often take you to places the larger touring coaches can't.

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What about safety?

MoaTrek is a Qualmark Approved Visitor Service. This means MoaTrek has been independently reviewed and found to have the required systems and policies for a safe and enjoyable holiday in New Zealand

MoaTrek is a member of the Bus and Coach Association of New Zealand and adheres to best industry practice as recommended by this association.

MoaTrek vehicles are maintained to the highest possible standard and in line with recommendations from the Bus and Coach Association and the New Zealand Transport Agency Operator Rating System.

MoaTrek vehicles are equipped with seatbelts (compulsory to wear), a medical kit, fire extinguisher and emergency exits.

MoaTrek’s Health and Safety policy is reviewed annually with all employees having input in order to ensure MoaTrek is operating as safely as possible. All of our Kiwi guides have completed a certificate in basic first-aid training.

All MoaTrek  Kiwi guides are experienced in the operation of our vehicles and undergo a thorough Health and Safety induction prior to commencing work with MoaTrek.

MoaTrek Kiwi guides have a full day, pre-tour briefing at the MoaTrek office where any possible Health and Safety issues for individual tours are discussed.

All MoaTrek clients are briefed in Health and Safety issues by the  Kiwi guide on the first day of their tour.

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What about sustainability?

MoaTrek supports the Whangarei Native Bird Recovery Centre. Every guest that travels with MoaTrek directly contributes to the rescue and rehabilitation of injured native birds.

MoaTrek is a Qualmark Approved Visitor Service. This means MoaTrek has been independently reviewed and deemed to operate in an ethical, professional and environmentally sustainable way 

Wherever possible, MoaTrek selects suppliers that are also Qualmark-approved and therefore deemed to operate in an ethical, professional and environmentally sustainable way.

MoaTrek is committed to operating environmentally sustainable tours. By nature, small-group touring using one vehicle to transport multiple clients is more environmentally friendly than usual modes of travel including, rental car or campervan.

MoaTrek has monitoring systems in place to ensure our vehicles are serviced and driven in line with manufacturer’s guidelines, making the running of MoaTrek's fleet as efficient as possible.

MoaTrek has official accreditation to operate on Department of Conservation land which demonstrates our commitment to the environment and sustainability.

Crusing Milford Sound - MoaTrek FAQ
Views from Queenstown Hill - MoaTrek FAQ
Dolphin Cruise in Abel Tasman National Park - MoaTrek FAQ
Maori Culture in Rotorua - MoaTrek FAQ
Walking in the Routeburn Forest - MoaTrek FAQ
Sailing on Lake Rotoiti - MoaTrek FAQ

The friendly team at MoaTrek would love to chat

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