Kiwi Guide Jan leading a tour safety briefing

Tour Safety in 2023

MoaTrek’s priority is to provide the safest possible travel environment on our small group tours. We’ve taken the best industry and government advice to create our Safe Tour Operating Protocols to keep travellers, staff and our business partners safe.

Here’s an overview of what we’re doing, for the peace of mind of our travellers.

Safety First

We are members of industry groups such as the New Zealand Tourism Industry Association and the Bus & Coach Association as well as being a Qualmark Endorsed business which means we have access to the best industry safety advice and practices for tour operators, ensuring our operating standards match the best practices for tour operators.

Safe Tour Operating Procedures

Our comprehensive set of safe tour operating procedures and checks performed before and during every tour includes coach sanitisation, guest and guide health, on board hygiene equipment, 24/7 emergency support and contingency plans for any outcome.

These standards follow the latest recommendations and standards of the New Zealand Ministries of Health & Transport, World Health Organisation and relevant New Zealand Tourism Industry Groups. Our Kiwi Guides are all trained in these procedures and we allocate extra duty time before each tour to ensure our comprehensive list of pre-tour checks and preparation is completed to the highest standards.

MoaTrek is committed to being New Zealand’s leading small group tour operator and as part of this we are required to meet the following independently audited operating and safety standards:

Qualmark Approved Tour Operator
New Zealand Bus & Coach Association
Department of Conservation Concessionaire
Tourism Industry Association of New Zealand

Furthermore, we adhere to and follow the latest travel advice issued by the New Zealand government.

See more about Qualmark here.

24/7 Backup and Support

Out on tour our Kiwi Guides are always in control but they’re not alone. The MoaTrek office is staffed seven days a week and in an emergency is available to support our guides 24 hours a day. We’re there to support our guides and help our guests in any way needed.

Another wonderful resource is Healthline. This is a New Zealand government service provided free of charge for anyone, Kiwis or visitors, with medical questions. The practical implication for us on tour is that we have 24/7 phone access to professional health advice if we need it, reassuring for us and our travellers.

Small Group Travel

Recent years have given us even more reasons to love small group travel. Smaller groups mean more distancing, less exposure to people during a tour and the nature of visiting all the “off the beaten track” spots we love so much, means most of the time we’re far away from groups and crowds of people.

Our Travellers Responsibility

Everyone plays a part to make our tours safe and this includes you, our travellers.

We ask all our guests to ensure they are fit to travel, to follow our Kiwi Guide’s requests and instructions at all times on health and safety guidelines.

By taking part in our tours, guests acknowledge that there is still some risk.

We encourage our guests to take the following simple steps to ensure everyone is safe:

  • Wash your hands
  • Sneeze into your arm
  • If you’re not feeling well let your guide know
  • Hand sanitizer will be available for all guests
  • Our guides carry extra PPE equipment, including masks and MoaTrek has contingency plans for every foreseeable scenario


You are not required to wear a mask on our coach but you certainly may choose to wear a mask if you wish.

One of New Zealand’s Most Experienced Tour Operators

MoaTrek first began operating tours in New Zealand in 1971 and is established as the country’s leading Small Group Tour Operator. Our people, both on the road and behind the scenes, make up one of the most experienced tour operating teams in New Zealand. Through the decades we’ve operated tours in all kinds of conditions and circumstances and have gained a wealth of experience.

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