The MoaTrek COVID-19 Guarantee - Book With Confidence
These terms and conditions apply for new bookings made after 1 April 2021 and form part of our general booking terms and conditions.
Now that travel opportunities are starting to open up again we’re looking forward to some long awaited international travel but we know there are still uncertainties and the current situation can change. We’re happy to provide the following assurances to book your MoaTrek tour with confidence:
Changing Your Tour Date
If COVID-19 related government travel restrictions in either New Zealand or your home country force you to change your tour date you can transfer your deposit free of charge to another tour date of your choice.
While the borders were closed we continued to operate our small group tours showing Kiwis the best parts of their own country. Over this time our guides and operation team have developed and honed industry leading COVID-19 safe travel procedures. We are "Covid Clean Approved" as per New Zealand government standards.
Read more about our COVID-19 safe operating procedures here.
Full support while you’re in New Zealand
When you’re here in New Zealand our staff are fully available to help and support you in the event of any changes to travel regulations which could affect your tour or travel within New Zealand or your return to your home country. This includes our Kiwi Guides, who are with you at all times on tour, and our office team who can help you with logistics or other arrangements related to your tour booking.
We strongly encourage all guests to purchase appropriate travel insurance.
Non COVID-19 Related Changes
If you need to cancel or change your booking for any non-COVID-19 related reason, our standard terms and conditions apply
Here since 1971, here to help
MoaTrek first started sharing our favourite spots in New Zealand with overseas visitors in 1971 and since then we have seen a few ups and downs along the way. We know, with time, COVID-19 will pass and we will savour travel just that little bit more in the future.
MoaTrek is a family owned business and our New Zealand-based team is here to help so please get in touch with any questions about your trip.
Safe travels from your friends at MoaTrek.